Continue reading Operational Government – Transformation narrative

Operational Government – Transformation narrative

In response to a strategic plan, I wrote a transformation narrative, tailored to the needs of the Board of Directors, Management, and staff. Additionally, I created resources such as a book, game, and presentations. This project ran for 10 months. This is the typical production approach for narratives: At the request of the customer details…

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Continue reading Dutch Government – Strategy & Playbook

Dutch Government – Strategy & Playbook

I created a strategy and playbook for information to citizens on behalf of a department of the Dutch government. In this endeavor, I collaborated closely with the management team and a design team. This project has been an eight month research and design project where I collaborated with designers, data experts, behavioral experts and policymakers.…

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Continue reading Little Islands Workshop – Building bridges

Little Islands Workshop – Building bridges

While consulting for multiple business unitis within organisations I also design workshops, literally. This workshop is created to illustrate the little islands behaviour within the organisation and how to cope with the complexity of ownership, stakeholders and collaborations. I called it ‘Little islands’. The workshop is quite easy in structure and meant to facilitate discusion,…

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Continue reading Human Centered Design Thinking Training

Human Centered Design Thinking Training

On behalf of Quint/Eraneos, I developed and designed a Design Thinking Training with a Human-Centered Design perspective. I collaborated with various colleagues to deliver this training to employees of housing corporations, water boards, (semi) government entities, and at customer events. This training was often a part of digital transformation initiatives. Places I have given this…

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Continue reading Data Life Journey for financial advisory services

Data Life Journey for financial advisory services

For a well known Dutch financial advisory services organization I designed a workshop to create awareness of the value in data mining. This awareness would lead into a more in depth discovery of data nuggets and a shift in their data lake maintenance. The goal: a longer customer relationship where advisory services would sustain across…

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Continue reading Public Transport – Designing a Common Dependency & Collaboration Day

Public Transport – Designing a Common Dependency & Collaboration Day

We created an interactive, workshop filled day to help a large public transport organization collaborate from within towards customers. The day was laid out from presenting plans, problems and predictions, mapping out modes, discussing and finally committing to a common understanding of dependency and collaboration. Details of this format is available on request. Details on…

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Continue reading Customer Experience – Transformation Acceleration Platform

Customer Experience – Transformation Acceleration Platform

As the CX Design Strategist and advisor working on an in-house developed online platform where organizations could shape, monitor, and drive their digital transformation efforts. Through this platform, the leadership, teams, and individuals within these organizations gained insights into their own transformation journeys, including Agile, DevOps, and BizDev implementations. With this information, they could work…

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Continue reading The Cognizant Digital Studio – New Safe Design Foundation

The Cognizant Digital Studio – New Safe Design Foundation

To make Cognizant’s Digital Studio compatible with health and safety regulations during Covid19 and make it as welcoming to employees and customers alike I designed core values, principles and guidelines for a redesign of the space. As the lead creative of the innovation practice I was the lead to help both the location director and…

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Continue reading Masterclass Design Thinking /w University Rotterdam (HR) and municipal housing talent

Masterclass Design Thinking /w University Rotterdam (HR) and municipal housing talent

Quint (now Eraneos) wrote an article on the various challenges in municipal housing in the Netherlands and how they saw opportunity to incorporate the innovation power of university level students and that of Quint to start solving some of the key challenges like sustainability, operational accountability and collaboration. In collaboration with Hogeschool Rotterdam (University of…

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Continue reading ARCAM Data visualization on safety in the city

ARCAM Data visualization on safety in the city

In 2020 I spearheaded a unique collaboration between Cognizant and ARCAM. This collaboration consisted the creation and sponsorship of one of the expositions on Safe Spaces in ARCAM. The result was an interactive and data driven conversation data visualization on various aspects on safety in the city of Amsterdam. The goal: start and guide the…

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Continue reading The Best Is Yet To Come: one year of love and pride

The Best Is Yet To Come: one year of love and pride

On February 14th 2019 Vera Rademaker started gathering people in our office for what we soon called ‘The Best Is Yet To Come’ (TBIYTC) to share and present what we are proud of in our coffee room/ cantina. Vera started this get-together because she felt some colleagues were missing out on the wonderful things we make:…

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Continue reading Live! #MijnZaanstreek Videoproductie voor Zaans Museum

Live! #MijnZaanstreek Videoproductie voor Zaans Museum

In opdracht van Fonk en in naam van Astrid Poot heb ik een korte video productie gedaan voor het Zaans Museum. De videos zijn voor kinderen uit de buurt die een spannende opdracht krijgen om zelf iets te maken voor het museum! Het programma is overigens in zijn geheel verzonnen, gemaakt en ge├»nitieerd in samenwerking…

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Continue reading Wizard of Oz testing for voice using sound board software

Wizard of Oz testing for voice using sound board software

In innovation there is one thing that’s a constant: working through all the limitations and missing connections of technology really limits your ability to test with people. Let’s say you want to produce a voice interface for a newspaper and specifically like to use a high end artificial voice that hasn’t been released yet on…

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Continue reading Voice PoC sprint for publishing company

Voice PoC sprint for publishing company

As spin off of our innovation practice I was the creative and strategic lead for a Dutch voice project proof of concept sprint for a big publishing house. In order to create proof for a go-to-market strategy of the application of voice interfaces in the Netherlands we create Proof of Concepts. Goal was to go…

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Continue reading A true conversation with your event guests

A true conversation with your event guests

We believe that presenting yourself on events can be more fun, thought provoking and interactive with the help of conversational interfaces. That’s why we build a voice driven survey that engages and guides your booth or event guests through interesting and always relevant topics. We find ourselves quite often on events organized by our clients,…

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Continue reading Human Centered Design training #2, 3, 4 en meer

Human Centered Design training #2, 3, 4 en meer

Dit jaar komen er diverse Human Centered Design training onder de vlag van Mirabeau. We hebben ene flink plan neergelegd voor alle nieuwe graduates die binnenkomen bij Cognizant en een snelle verse voor de Mirabeau collega’s. Zoals het hoort besteden we veel aandacht aan de mensen en wat de mensen dagelijks zien als je bij…

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Continue reading ARrrrr, Happy ‘Talk Like A Pirate’ day!

ARrrrr, Happy ‘Talk Like A Pirate’ day!

We love all kinds of excuses to explore and learn new design tools and technology. This year we took ‘Talk Like A Pirate’ day as an excuse to explore Apple’s new AR Kit, because you can’t talk like a pirate without AR(rrrr)! Please note: This article was written by me, posted on the now defunct…

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