Continue reading Live! #MijnZaanstreek Videoproductie voor Zaans Museum

Live! #MijnZaanstreek Videoproductie voor Zaans Museum

In opdracht van Fonk en in naam van Astrid Poot heb ik een korte video productie gedaan voor het Zaans Museum. De videos zijn voor kinderen uit de buurt die een spannende opdracht krijgen om zelf iets te maken voor het museum! Het programma is overigens in zijn geheel verzonnen, gemaakt en geïnitieerd in samenwerking…

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Continue reading Expert review of CX for a big US health insurance operator

Expert review of CX for a big US health insurance operator

In August 2019 I led an expert review of the CX and UX of a customer data management system used by big health insurance operators. Within a couple of days we scanned, interviewed and mapped the information we needed to give a good preliminary advice. The wish of the client was to get quick, result…

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Continue reading Wizard of Oz testing for voice using sound board software

Wizard of Oz testing for voice using sound board software

In innovation there is one thing that’s a constant: working through all the limitations and missing connections of technology really limits your ability to test with people. Let’s say you want to produce a voice interface for a newspaper and specifically like to use a high end artificial voice that hasn’t been released yet on…

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Continue reading Digithon’s mini human centered design bootcamp in 20 minutes

Digithon’s mini human centered design bootcamp in 20 minutes

To profile Cognizant as an intersting employer and graduating company I helped organise a part of the Digithon. It was a huge success with over 80% followup after the event. My contribution was a 20 minutes bootcamp that I organised with my two colleagues Daniëlle and Marcha (coincidentally also the former graduates that joined my…

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Continue reading A true conversation with your event guests

A true conversation with your event guests

We believe that presenting yourself on events can be more fun, thought provoking and interactive with the help of conversational interfaces. That’s why we build a voice driven survey that engages and guides your booth or event guests through interesting and always relevant topics. We find ourselves quite often on events organized by our clients,…

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Continue reading Innovation practice: AI Garden

Innovation practice: AI Garden

Part of my responsibilities at Mirabeau/ Cognizant is to be the creative free radical for the Innovation Practice. That means: leveraging the power of technology and human centered design and story telling to our search for new opportunities. A.I. Garden was a wonderful project thought up by my colleague Dimitri and implemented by various workstudents…

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Continue reading Smart Building Data visualisation with a 3D printed controller

Smart Building Data visualisation with a 3D printed controller

Sometimes data cannot be easily read through graphs, lists or maps. Sometimes we need 3D. That’s why we mapped our climate sensor data onto a realtime 3D model. To control this ‘digital twin’ we also created a physical controller, shaped after our office building (KBF). This is the KBF-controller. Please note: I wrote this article…

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Continue reading Explore your next holiday with the Transavia Voice Assistant

Explore your next holiday with the Transavia Voice Assistant

Together with Transavia we created the Transavia Voice Assistant: by talking to your Google Home or Amazon Alexa, passengers can easily explore travel destinations and book their tickets. And in doing so, we enhanced the current flight search experience so that it perfectly suits the passengers’ need for effortless orientation and ticket booking. We are…

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Continue reading Improve service with emojis and reading between the lines

Improve service with emojis and reading between the lines

Can we transform visual- and auditive emotional cues into emoji’s? And if so, can we improve your digital experience by reading between the lines? I think so. This is the pitch I send my colleagues to get them to research the subject. Please note: This article was written by me, posted on the now defunct…

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Continue reading Easily purchasing tickets with Transavia’s new chatbot

Easily purchasing tickets with Transavia’s new chatbot

The goal: To be where the customers are Leading airlines like Transavia, know that in order to remain competitive, they need to be where their customers are. The challenge: Adopting cognitive services Through cognitive services, customers can interact with companies from their messenger platforms –something Transavia somehow must adopt. Our approach: Exploring customer interactionFinding the key points…

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Continue reading Mirabeau introduceert design thinking bij PGGM

Mirabeau introduceert design thinking bij PGGM

Mirabeau is door pensioenfonds PGGM benaderd om design thinking te introduceren. Peet Sneekes vertelt tijdens eFinancials wat dat inhoudt. De doelgroep van PGGM zijn vooral verpleegkundigen. Het pensioenfonds wil volgens Sneekes design thinking toepassen om hun dienstverlening beter aan te laten sluiten bij de behoeftes van mensen. “We hebben vier sprints gedaan waarbij we nieuwe…

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Continue reading SNS – Responsive, bruikbaar en heel normaal

SNS – Responsive, bruikbaar en heel normaal

Vandaag heeft SNS de eerste stap genomen om snsbank.nl beter te maken, want vandaag is zijn alle pagina’s over hypotheken responsive geworden. Mirabeau helpt sinds begin dit jaar met strategie, concept, design en bouw voor een volledige responsive dienstverlening Responsive, bruikbaar en heel normaal De SNS website wordt in z’n geheel responsive gemaakt zodat ongeacht…

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Continue reading Art Project Contribution: HUISNR. 078

Art Project Contribution: HUISNR. 078

I contributed to the distributed art project by Koen de Wilde, called HUISNR (house number). I made something very flexible and bendy, something you’d expect from people, but also from things. You want them to be real, authentic, true and transparent. I also love weird material. That’s why I added something to the collection of…

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Continue reading Rabo Corporate Connect: persoonlijk, gefocust en relevant

Rabo Corporate Connect: persoonlijk, gefocust en relevant

Rabobank heeft in 2014/ 2015 aan Mirabeau gevraagd een strategie, concept en design uiteen te zetten voor hun grootzakelijke klanten: internationaal handelende bedrijven met een omzet tussen de 25 miljoen en 5 miljard euro. Het resultaat is een relevant, persoonlijk, dagelijks dashboard voor ieder niveau van de organisatie: van operationeel tot strategisch. De naam: Rabo…

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Continue reading Content first strategy for ING Wholesale Banking

Content first strategy for ING Wholesale Banking

The goal: one online environment  A better structure within an inspiring, dynamic environment, equipped with an integrated newsfeed that guides multinationals through the rough waters of the current financial climate. All products and local websites needed to be integrated in one single environment – resulting in more frequent visits. The challenge: guiding website visitors ING…

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Continue reading Art project: De Goeie Buienradar (the good mood radar)

Art project: De Goeie Buienradar (the good mood radar)

“De Goeie Buienradar” (good mood radar) is a semi real time map of people in The Netherlands that are in a good mood. The idea was: “be inspired by the moods of other people.“ De Goeie Buienradar (good mood radar) is a website that shows happy, or optimistic tweets on the map of The Netherlands.…

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Continue reading Art Project: contribution to SoundTransit binaural recordings

Art Project: contribution to SoundTransit binaural recordings

In my travels I have recorded various binaural recordings in Hongkong, New York and Amsterdam. These were contributed to a virtual travel website, an art project called SoundTransit. Here’s a listing of my work: Amsterdam, NL A short recording of Central Station in Amsterdam … An awesomely diverse place to record. 29.10.2008 04:00 Amsterdam, NL…

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