For Eraneos I’ve written this article about choosing the right innovation strategy. The article can be found on the Eraneos website. Below is my maintained article. Most of the communication and skills in the field of innovation are aimed at ‘discovery’. Discovery is about how to free yourself from your biases, daily grind and set…
For Eraneos I’ve co-written an article about the hidden innovation power of IT partners. Here in we also posited a new way to shape collaborations between various parties. This service of shaping said collaborations (partnerships) is what we also offered to our customers. This article is published on the Eraneos website: Gebruik de innovatiekracht van…
We started fall 2023 with a nice event and some afterthoughts. After being out of the digital agency game for almost 3 years, it was time to dive deep and see what the digital brands of tomorrow look like. These are my impressions of my visit to Emerce eDay 2023. Experience Building at scale eDay…
Improving the Customer Experience your organization provides takes time, but can we make our own journey a bit smarter? I think we can. It takes a quick scan to plot yourself, your team, your products and services on the ‘maturity map’, followed by a list of recommended improvements, learning tracks, internal and external stakeholder engagement…
Last week I left Rotterdam with a huge smile on my face: Thingscon was beyond what I expected. The conference on connected technology research and design with themes like empathy, sustainability and tangibility felt like a warm and welcoming bath. Here are some highlights and impressions of the 1.1 day long gathering. To preface: I…
“Running with scissors”, a perfect summary of innovation sometimes. You’re pushing the boundaries so hard it might break, people might get hurt. The fortunate thing is: you use the innovation mindset. The innovation mindset is mindful: You are aware you might break stuff, people might get hurt and you are also aware that you will…
I love industrial design! Specifically when people break conventions, create something unique and do it to perfection. teenage engineering is a company that has done this couple of times. They make synthesizers and other music and sound apparatus. Their break through was the OP1, a tiny aluminium milled synthesizer with DJ sensibilities. A product made to jam…
Yesterday I streamed money to podcasters WHILE I was listening to their podcast using the Breez app and relying on a huge revamp of the podcast infrastructure called Podcasting 2.0. It’s a very interesting way to listen to podcasts and pay for each second you listen to, or if you like, boost (extra money) those valuable moments in…
So for a long time now I try to offer our services via LinkedIn, but apparently their forms have never heard of ‘customer experience’, or ‘service design strategy’, or ‘experience innovation’ and ‘enterprise design’. That’s why I decided to work on a couple of articles 🙂 Because everything related to smart change is exploding, with Europe…
On February 14th 2019 Vera Rademaker started gathering people in our office for what we soon called ‘The Best Is Yet To Come’ (TBIYTC) to share and present what we are proud of in our coffee room/ cantina. Vera started this get-together because she felt some colleagues were missing out on the wonderful things we make:…
In Januari of this year I soft launched my company Dapperder in response of market opportunities I could not fulfil in my current job. ‘Dapperder’ can be translated to ‘more brave’. This is the sentiment I wish for people and organisations. To step into a brave new world, filled with opportunity. In short: Dapperder is…
My dad is the greatest. A humble man, a man with a strong moral compass and a man with a history. Today I tried to catch some of his stories into my audio recorder. As you might or might not know, I have a huge history in producing media programs. From my version of the…
As spin off of our innovation practice I was the creative and strategic lead for a Dutch voice project proof of concept sprint for a big publishing house. In order to create proof for a go-to-market strategy of the application of voice interfaces in the Netherlands we create Proof of Concepts. Goal was to go…
Dit jaar komen er diverse Human Centered Design training onder de vlag van Mirabeau. We hebben ene flink plan neergelegd voor alle nieuwe graduates die binnenkomen bij Cognizant en een snelle verse voor de Mirabeau collega’s. Zoals het hoort besteden we veel aandacht aan de mensen en wat de mensen dagelijks zien als je bij…
This banana shaped feature phone (Nokia 8110) is bringing voice-services to a market of millions in Asia and beyond. In fact, it and many other budget feature phones run KaiOS, the fastest growing mobile operating system in India. Please note: This article was written by me, posted on the now defunct Mirabeau.nl, the digital agency…
Sometimes data cannot be easily read through graphs, lists or maps. Sometimes we need 3D. That’s why we mapped our climate sensor data onto a realtime 3D model. To control this ‘digital twin’ we also created a physical controller, shaped after our office building (KBF). This is the KBF-controller. Please note: I wrote this article…
We love all kinds of excuses to explore and learn new design tools and technology. This year we took ‘Talk Like A Pirate’ day as an excuse to explore Apple’s new AR Kit, because you can’t talk like a pirate without AR(rrrr)! Please note: This article was written by me, posted on the now defunct…
What if we could give people and companies the superpower to better see what other people truly mean when they’re chatting with each other. That was our mission about a year ago and we’ve got some wonderful results: we can now read between the lines, well, sort of. Please note: This article and it’s materials…
Together with Transavia we created the Transavia Voice Assistant: by talking to your Google Home or Amazon Alexa, passengers can easily explore travel destinations and book their tickets. And in doing so, we enhanced the current flight search experience so that it perfectly suits the passengers’ need for effortless orientation and ticket booking. We are…
Energy, optimism and a lot of unexpected insights, that sums up our two-day Human Centered Design boot camp. This time we created a pop-up Human Centred Design center in the heart of Amsterdam teaching 25 of our Young Graduates what Human Centred Design actually means. In this article we share our experiences and learnings. What…