Continue reading Focus on your Innovation Strategy

Focus on your Innovation Strategy

For Eraneos I’ve written this article about choosing the right innovation strategy. The article can be found on the Eraneos website. Below is my maintained article. Most of the communication and skills in the field of innovation are aimed at ‘discovery’. Discovery is about how to free yourself from your biases, daily grind and set…

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Continue reading Use the innovation power of IT partners

Use the innovation power of IT partners

For Eraneos I’ve co-written an article about the hidden innovation power of IT partners. Here in we also posited a new way to shape collaborations between various parties. This service of shaping said collaborations (partnerships) is what we also offered to our customers. This article is published on the Eraneos website: Gebruik de innovatiekracht van…

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Continue reading Customer eXperience and Maturity

Customer eXperience and Maturity

Improving the Customer Experience your organization provides takes time, but can we make our own journey a bit smarter? I think we can. It takes a quick scan to plot yourself, your team, your products and services on the ‘maturity map’, followed by a list of recommended improvements, learning tracks, internal and external stakeholder engagement…

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Continue reading Operational Government – Transformation narrative

Operational Government – Transformation narrative

In response to a strategic plan, I wrote a transformation narrative, tailored to the needs of the Board of Directors, Management, and staff. Additionally, I created resources such as a book, game, and presentations. This project ran for 10 months. This is the typical production approach for narratives: At the request of the customer details…

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Continue reading Dutch Government – Strategy & Playbook

Dutch Government – Strategy & Playbook

I created a strategy and playbook for information to citizens on behalf of a department of the Dutch government. In this endeavor, I collaborated closely with the management team and a design team. This project has been an eight month research and design project where I collaborated with designers, data experts, behavioral experts and policymakers.…

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Continue reading Little Islands Workshop – Building bridges

Little Islands Workshop – Building bridges

While consulting for multiple business unitis within organisations I also design workshops, literally. This workshop is created to illustrate the little islands behaviour within the organisation and how to cope with the complexity of ownership, stakeholders and collaborations. I called it ‘Little islands’. The workshop is quite easy in structure and meant to facilitate discusion,…

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Continue reading Human Centered Design Thinking Training

Human Centered Design Thinking Training

On behalf of Quint/Eraneos, I developed and designed a Design Thinking Training with a Human-Centered Design perspective. I collaborated with various colleagues to deliver this training to employees of housing corporations, water boards, (semi) government entities, and at customer events. This training was often a part of digital transformation initiatives. Places I have given this…

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Continue reading Data Life Journey for financial advisory services

Data Life Journey for financial advisory services

For a well known Dutch financial advisory services organization I designed a workshop to create awareness of the value in data mining. This awareness would lead into a more in depth discovery of data nuggets and a shift in their data lake maintenance. The goal: a longer customer relationship where advisory services would sustain across…

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Continue reading Public Transport – Designing a Common Dependency & Collaboration Day

Public Transport – Designing a Common Dependency & Collaboration Day

We created an interactive, workshop filled day to help a large public transport organization collaborate from within towards customers. The day was laid out from presenting plans, problems and predictions, mapping out modes, discussing and finally committing to a common understanding of dependency and collaboration. Details of this format is available on request. Details on…

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Continue reading Customer Experience – Transformation Acceleration Platform

Customer Experience – Transformation Acceleration Platform

As the CX Design Strategist and advisor working on an in-house developed online platform where organizations could shape, monitor, and drive their digital transformation efforts. Through this platform, the leadership, teams, and individuals within these organizations gained insights into their own transformation journeys, including Agile, DevOps, and BizDev implementations. With this information, they could work…

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Continue reading Exceptional Industrial Design

Exceptional Industrial Design

I love industrial design! Specifically when people break conventions, create something unique and do it to perfection. teenage engineering is a company that has done this couple of times. They make synthesizers and other music and sound apparatus. Their break through was the OP1, a tiny aluminium milled synthesizer with DJ sensibilities. A product made to jam…

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Continue reading The Cognizant Digital Studio – New Safe Design Foundation

The Cognizant Digital Studio – New Safe Design Foundation

To make Cognizant’s Digital Studio compatible with health and safety regulations during Covid19 and make it as welcoming to employees and customers alike I designed core values, principles and guidelines for a redesign of the space. As the lead creative of the innovation practice I was the lead to help both the location director and…

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Continue reading Mirabeau-Cognizant Makerspace and Innovation lab

Mirabeau-Cognizant Makerspace and Innovation lab

As a design agency it’s important to drive innovation in the industry. We discovered new methods, applied new technologies and created experiments to try and illustrate the use of various cutting edge technologies. For Mirabeau I was the creative lead on the innovation lab until 2021, which entailed leading small teams to create concise and…

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Continue reading Masterclass Design Thinking /w University Rotterdam (HR) and municipal housing talent

Masterclass Design Thinking /w University Rotterdam (HR) and municipal housing talent

Quint (now Eraneos) wrote an article on the various challenges in municipal housing in the Netherlands and how they saw opportunity to incorporate the innovation power of university level students and that of Quint to start solving some of the key challenges like sustainability, operational accountability and collaboration. In collaboration with Hogeschool Rotterdam (University of…

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Continue reading ARCAM Data visualization on safety in the city

ARCAM Data visualization on safety in the city

In 2020 I spearheaded a unique collaboration between Cognizant and ARCAM. This collaboration consisted the creation and sponsorship of one of the expositions on Safe Spaces in ARCAM. The result was an interactive and data driven conversation data visualization on various aspects on safety in the city of Amsterdam. The goal: start and guide the…

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