AI seems to have popped up in all our contracts with big companies like Microsoft, Adobe, Apple, Google. Like a trojan horse we are now confronted with the “same product, better taste” using AI, weather we like it or not, no matter the consequences. The way they introduced AI to us, changed the way we…
People and organisations seem to make poor, overly rational and most of all defensive decisions about their future. Identity Driven Progress is a tool to leverage your (corporate) identity in tech, innovation, design to gain focus and make great decisions, even if they turn our differently. The following story will explain why, what and how.…
Together with Ron Kersic, I produce and present a podcast on topics that most people don’t talk about. We call it the interstitium, the connecting tissue, highway, magic space where topics like innovation and design come together, similarly where business models, history and AI come together. Our conversations are informal and unrehearsed. You can find…
For Eraneos I’ve written this article about choosing the right innovation strategy. The article can be found on the Eraneos website. Below is my maintained article. Most of the communication and skills in the field of innovation are aimed at ‘discovery’. Discovery is about how to free yourself from your biases, daily grind and set…
For Eraneos I’ve co-written an article about the hidden innovation power of IT partners. Here in we also posited a new way to shape collaborations between various parties. This service of shaping said collaborations (partnerships) is what we also offered to our customers. This article is published on the Eraneos website: Gebruik de innovatiekracht van…
We started fall 2023 with a nice event and some afterthoughts. After being out of the digital agency game for almost 3 years, it was time to dive deep and see what the digital brands of tomorrow look like. These are my impressions of my visit to Emerce eDay 2023. Experience Building at scale eDay…
Improving the Customer Experience your organization provides takes time, but can we make our own journey a bit smarter? I think we can. It takes a quick scan to plot yourself, your team, your products and services on the ‘maturity map’, followed by a list of recommended improvements, learning tracks, internal and external stakeholder engagement…
Mini S-Curves are short conversations with Pierre de Wit and myself about what they see, think, and experience at events and conferences about innovation and positive progression. This podcast is fully produced by myself and hosted by Pierre de Wit and me. Here are the latest episodes (Dutch).
In response to a strategic plan, I wrote a transformation narrative, tailored to the needs of the Board of Directors, Management, and staff. Additionally, I created resources such as a book, game, and presentations. This project ran for 10 months. This is the typical production approach for narratives: At the request of the customer details…
As the executive producer and co-host of “The Next S-Curve” podcast I interview leaders, pioneers and experts in the field of innovation and positive progression. The podcast can be found on Spotify, Apple Podcast, Google Podcast, and of course the website of Eraneos.
I created a strategy and playbook for information to citizens on behalf of a department of the Dutch government. In this endeavor, I collaborated closely with the management team and a design team. This project has been an eight month research and design project where I collaborated with designers, data experts, behavioral experts and policymakers.…
While consulting for multiple business unitis within organisations I also design workshops, literally. This workshop is created to illustrate the little islands behaviour within the organisation and how to cope with the complexity of ownership, stakeholders and collaborations. I called it ‘Little islands’. The workshop is quite easy in structure and meant to facilitate discusion,…
On behalf of Quint/Eraneos, I developed and designed a Design Thinking Training with a Human-Centered Design perspective. I collaborated with various colleagues to deliver this training to employees of housing corporations, water boards, (semi) government entities, and at customer events. This training was often a part of digital transformation initiatives. Places I have given this…
For a well known Dutch financial advisory services organization I designed a workshop to create awareness of the value in data mining. This awareness would lead into a more in depth discovery of data nuggets and a shift in their data lake maintenance. The goal: a longer customer relationship where advisory services would sustain across…
We created an interactive, workshop filled day to help a large public transport organization collaborate from within towards customers. The day was laid out from presenting plans, problems and predictions, mapping out modes, discussing and finally committing to a common understanding of dependency and collaboration. Details of this format is available on request. Details on…
Last week I left Rotterdam with a huge smile on my face: Thingscon was beyond what I expected. The conference on connected technology research and design with themes like empathy, sustainability and tangibility felt like a warm and welcoming bath. Here are some highlights and impressions of the 1.1 day long gathering. To preface: I…
“Running with scissors”, a perfect summary of innovation sometimes. You’re pushing the boundaries so hard it might break, people might get hurt. The fortunate thing is: you use the innovation mindset. The innovation mindset is mindful: You are aware you might break stuff, people might get hurt and you are also aware that you will…
As the CX Design Strategist and advisor working on an in-house developed online platform where organizations could shape, monitor, and drive their digital transformation efforts. Through this platform, the leadership, teams, and individuals within these organizations gained insights into their own transformation journeys, including Agile, DevOps, and BizDev implementations. With this information, they could work…
I love industrial design! Specifically when people break conventions, create something unique and do it to perfection. teenage engineering is a company that has done this couple of times. They make synthesizers and other music and sound apparatus. Their break through was the OP1, a tiny aluminium milled synthesizer with DJ sensibilities. A product made to jam…
To make Cognizant’s Digital Studio compatible with health and safety regulations during Covid19 and make it as welcoming to employees and customers alike I designed core values, principles and guidelines for a redesign of the space. As the lead creative of the innovation practice I was the lead to help both the location director and…