Continue reading Customer eXperience and Maturity

Customer eXperience and Maturity

Improving the Customer Experience your organization provides takes time, but can we make our own journey a bit smarter? I think we can. It takes a quick scan to plot yourself, your team, your products and services on the ‘maturity map’, followed by a list of recommended improvements, learning tracks, internal and external stakeholder engagement…

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Continue reading Exceptional Industrial Design

Exceptional Industrial Design

I love industrial design! Specifically when people break conventions, create something unique and do it to perfection. teenage engineering is a company that has done this couple of times. They make synthesizers and other music and sound apparatus. Their break through was the OP1, a tiny aluminium milled synthesizer with DJ sensibilities. A product made to jam…

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Continue reading Streaming value in realtime

Streaming value in realtime

Yesterday I streamed money to podcasters WHILE I was listening to their podcast using the Breez app and relying on a huge revamp of the podcast infrastructure called Podcasting 2.0. It’s a very interesting way to listen to podcasts and pay for each second you listen to, or if you like, boost (extra money) those valuable moments in…

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Continue reading Growing and show case-ing innovation, vision and leadership

Growing and show case-ing innovation, vision and leadership

So for a long time now I try to offer our services via LinkedIn, but apparently their forms have never heard of ‘customer experience’, or ‘service design strategy’, or ‘experience innovation’ and ‘enterprise design’. That’s why I decided to work on a couple of articles 🙂 Because everything related to smart change is exploding, with Europe…

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Continue reading The Best Is Yet To Come: one year of love and pride

The Best Is Yet To Come: one year of love and pride

On February 14th 2019 Vera Rademaker started gathering people in our office for what we soon called ‘The Best Is Yet To Come’ (TBIYTC) to share and present what we are proud of in our coffee room/ cantina. Vera started this get-together because she felt some colleagues were missing out on the wonderful things we make:…

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Continue reading Launch of Dapperder – a company that helps innovation through human centered design

Launch of Dapperder – a company that helps innovation through human centered design

In Januari of this year I soft launched my company Dapperder in response of market opportunities I could not fulfil in my current job. ‘Dapperder’ can be translated to ‘more brave’. This is the sentiment I wish for people and organisations. To step into a brave new world, filled with opportunity. In short: Dapperder is…

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Continue reading Live! #MijnZaanstreek Videoproductie voor Zaans Museum

Live! #MijnZaanstreek Videoproductie voor Zaans Museum

In opdracht van Fonk en in naam van Astrid Poot heb ik een korte video productie gedaan voor het Zaans Museum. De videos zijn voor kinderen uit de buurt die een spannende opdracht krijgen om zelf iets te maken voor het museum! Het programma is overigens in zijn geheel verzonnen, gemaakt en geïnitieerd in samenwerking…

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Continue reading Expert review of CX for a big US health insurance operator

Expert review of CX for a big US health insurance operator

In August 2019 I led an expert review of the CX and UX of a customer data management system used by big health insurance operators. Within a couple of days we scanned, interviewed and mapped the information we needed to give a good preliminary advice. The wish of the client was to get quick, result…

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Continue reading Wizard of Oz testing for voice using sound board software

Wizard of Oz testing for voice using sound board software

In innovation there is one thing that’s a constant: working through all the limitations and missing connections of technology really limits your ability to test with people. Let’s say you want to produce a voice interface for a newspaper and specifically like to use a high end artificial voice that hasn’t been released yet on…

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Continue reading Voice PoC sprint for publishing company

Voice PoC sprint for publishing company

As spin off of our innovation practice I was the creative and strategic lead for a Dutch voice project proof of concept sprint for a big publishing house. In order to create proof for a go-to-market strategy of the application of voice interfaces in the Netherlands we create Proof of Concepts. Goal was to go…

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Continue reading Digithon’s mini human centered design bootcamp in 20 minutes

Digithon’s mini human centered design bootcamp in 20 minutes

To profile Cognizant as an intersting employer and graduating company I helped organise a part of the Digithon. It was a huge success with over 80% followup after the event. My contribution was a 20 minutes bootcamp that I organised with my two colleagues Daniëlle and Marcha (coincidentally also the former graduates that joined my…

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Continue reading Guest spot at Bits vs Bytes podcast – The future of AI, AR and All Things Technological

Guest spot at Bits vs Bytes podcast – The future of AI, AR and All Things Technological

Somewhere in March of 2019 Amer Grgic (CTO at Tevreden.nl and hosts the Bits vs Bytes Podcast) asked on LinkedIn who should be his next guest on the Bits vs Bytes podcast. Of course I suggested some people, and surprisingly I also got invited. Here’s the podcast we recorded about (as Amer phrased it) the…

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Continue reading A true conversation with your event guests

A true conversation with your event guests

We believe that presenting yourself on events can be more fun, thought provoking and interactive with the help of conversational interfaces. That’s why we build a voice driven survey that engages and guides your booth or event guests through interesting and always relevant topics. We find ourselves quite often on events organized by our clients,…

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