For a well known Dutch financial advisory services organization I designed a workshop to create awareness of the value in data mining. This awareness would lead into a more in depth discovery of data nuggets and a shift in their data lake maintenance. The goal: a longer customer relationship where advisory services would sustain across…
We created an interactive, workshop filled day to help a large public transport organization collaborate from within towards customers. The day was laid out from presenting plans, problems and predictions, mapping out modes, discussing and finally committing to a common understanding of dependency and collaboration. Details of this format is available on request. Details on…
Last week I left Rotterdam with a huge smile on my face: Thingscon was beyond what I expected. The conference on connected technology research and design with themes like empathy, sustainability and tangibility felt like a warm and welcoming bath. Here are some highlights and impressions of the 1.1 day long gathering. To preface: I…
“Running with scissors”, a perfect summary of innovation sometimes. You’re pushing the boundaries so hard it might break, people might get hurt. The fortunate thing is: you use the innovation mindset. The innovation mindset is mindful: You are aware you might break stuff, people might get hurt and you are also aware that you will…
As the CX Design Strategist and advisor working on an in-house developed online platform where organizations could shape, monitor, and drive their digital transformation efforts. Through this platform, the leadership, teams, and individuals within these organizations gained insights into their own transformation journeys, including Agile, DevOps, and BizDev implementations. With this information, they could work…
I love industrial design! Specifically when people break conventions, create something unique and do it to perfection. teenage engineering is a company that has done this couple of times. They make synthesizers and other music and sound apparatus. Their break through was the OP1, a tiny aluminium milled synthesizer with DJ sensibilities. A product made to jam…
To make Cognizant’s Digital Studio compatible with health and safety regulations during Covid19 and make it as welcoming to employees and customers alike I designed core values, principles and guidelines for a redesign of the space. As the lead creative of the innovation practice I was the lead to help both the location director and…
As a design agency it’s important to drive innovation in the industry. We discovered new methods, applied new technologies and created experiments to try and illustrate the use of various cutting edge technologies. For Mirabeau I was the creative lead on the innovation lab until 2021, which entailed leading small teams to create concise and…
Quint (now Eraneos) wrote an article on the various challenges in municipal housing in the Netherlands and how they saw opportunity to incorporate the innovation power of university level students and that of Quint to start solving some of the key challenges like sustainability, operational accountability and collaboration. In collaboration with Hogeschool Rotterdam (University of…
In 2020 I spearheaded a unique collaboration between Cognizant and ARCAM. This collaboration consisted the creation and sponsorship of one of the expositions on Safe Spaces in ARCAM. The result was an interactive and data driven conversation data visualization on various aspects on safety in the city of Amsterdam. The goal: start and guide the…
Yesterday I streamed money to podcasters WHILE I was listening to their podcast using the Breez app and relying on a huge revamp of the podcast infrastructure called Podcasting 2.0. It’s a very interesting way to listen to podcasts and pay for each second you listen to, or if you like, boost (extra money) those valuable moments in…
So for a long time now I try to offer our services via LinkedIn, but apparently their forms have never heard of ‘customer experience’, or ‘service design strategy’, or ‘experience innovation’ and ‘enterprise design’. That’s why I decided to work on a couple of articles 🙂 Because everything related to smart change is exploding, with Europe…
On February 14th 2019 Vera Rademaker started gathering people in our office for what we soon called ‘The Best Is Yet To Come’ (TBIYTC) to share and present what we are proud of in our coffee room/ cantina. Vera started this get-together because she felt some colleagues were missing out on the wonderful things we make:…
In Januari of this year I soft launched my company Dapperder in response of market opportunities I could not fulfil in my current job. ‘Dapperder’ can be translated to ‘more brave’. This is the sentiment I wish for people and organisations. To step into a brave new world, filled with opportunity. In short: Dapperder is…
In opdracht van Fonk en in naam van Astrid Poot heb ik een korte video productie gedaan voor het Zaans Museum. De videos zijn voor kinderen uit de buurt die een spannende opdracht krijgen om zelf iets te maken voor het museum! Het programma is overigens in zijn geheel verzonnen, gemaakt en geïnitieerd in samenwerking…
One of the activities we deploy for all our clients is Google Design Sprints. I have set up a little training program for people that want to get better as a facilitator or creative in such a sprint. This one we did because we liked the topic and the people. Of course I can’t say…
My dad is the greatest. A humble man, a man with a strong moral compass and a man with a history. Today I tried to catch some of his stories into my audio recorder. As you might or might not know, I have a huge history in producing media programs. From my version of the…
In August 2019 I led an expert review of the CX and UX of a customer data management system used by big health insurance operators. Within a couple of days we scanned, interviewed and mapped the information we needed to give a good preliminary advice. The wish of the client was to get quick, result…
In innovation there is one thing that’s a constant: working through all the limitations and missing connections of technology really limits your ability to test with people. Let’s say you want to produce a voice interface for a newspaper and specifically like to use a high end artificial voice that hasn’t been released yet on…
As spin off of our innovation practice I was the creative and strategic lead for a Dutch voice project proof of concept sprint for a big publishing house. In order to create proof for a go-to-market strategy of the application of voice interfaces in the Netherlands we create Proof of Concepts. Goal was to go…